Returns Made Simple.
At Ezzi Tech, we want you to feel confident with every purchase. If something isn't right, we're here to help make the process straightforward.
Buy with confidence.
New products purchased directly through the Ezzi Tech website may be returned within 14 days of the original purchase date for a full refund when returned in original condition and packaging.
Simple rules.
Clear expectations.
14-Day Window
Return requests must be made within 14 days of the original purchase date.
Original Condition
Products must be returned in their original condition with original packaging and included accessories.
Full Refund
Approved refunds are issued to your original payment method.
Backed for Life
Used, worn, scratched or damaged eligible products may qualify for our Lifetime Warranty.
Four simple
steps.
Please contact Ezzi Tech before sending anything back. Our support team will review your request and provide the appropriate return instructions.
Contact Ezzi Tech
Email support@ezzitech.com within the applicable 14-day return period.
Provide Your Order Details
Include your order number, product name, reason for the return, and photos or video where applicable.
Follow the Return Instructions
Once your request is reviewed, our team will provide the applicable return instructions. Please do not ship the product before receiving them.
Inspection & Refund
Once the returned product is received and inspected, we'll notify you of the outcome. Approved refunds are issued to the original payment method.
What happens
after we receive it?
Once an eligible returned item reaches us, it will be inspected to confirm that it meets the return requirements.
If approved, the refund will be issued to your original payment method. Your bank, card provider, or payment service may require additional processing time before the funds appear in your account.
Original shipping charges are generally non-refundable unless otherwise required by law or the return is due to an Ezzi Tech fulfillment error.
Your package arrives at our return location.
We confirm the product meets return eligibility.
We notify you once your refund has been approved.
Funds are sent back to your original payment method.
Return it.
Or replace it for life.
Our 14-Day Return Policy and Lifetime Warranty are separate programs designed for different situations.
Return for a Full Refund
Best when you've recently purchased directly from ezzitech.com and want to return a new product.
- Within 14 days of purchase
- Original condition
- Original packaging
- Full approved refund
- Original payment method
Replace Instead of Repurchase
If an eligible product becomes damaged, scratched, cracked, worn or needs replacement, submit a Lifetime Warranty claim.
What qualifies?
What may not qualify?
Some products that do not qualify for a standard return may still qualify for the Ezzi Tech Lifetime Warranty.
What about
products I've used?
Screen Protectors
New, unused Ezzi Tech screen protectors may qualify for a standard return within the 14-day period.
Installed or used screen protectors generally do not qualify for a standard return.
Cases
New, unused Ezzi Tech cases may qualify for return during the applicable 14-day return period.
Cases that later become scratched, cracked or worn may qualify for Lifetime Warranty replacement.
Charging Products
New, unused chargers, cables and charging stations may qualify under our 14-day policy.
Eligible products that later become damaged or stop functioning may qualify for Lifetime Warranty replacement.
Damaged.
Defective.
Incorrect.
Please inspect your Ezzi Tech order when it arrives.
If your product arrives damaged, defective, incorrect, or missing components, contact our support team as soon as possible.
We may ask for:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
Changed your mind before it ships?
Contact us as quickly as possible if you need to cancel or change an order.
Once an order has entered processing or has already shipped, we may no longer be able to cancel or modify it.
Keep your return trackable.
Customers may be responsible for return shipping costs unless the return results from an incorrect, damaged, defective, or otherwise improperly fulfilled order.
We recommend using a trackable shipping method for any authorized return.
Still have
questions?
We're here to help with returns, refunds, exchanges, damaged orders, and Lifetime Warranty replacements.