Frequently Asked Questions
Quick answers to the questions we get asked most often.
How long does shipping take?
Orders are generally processed within 1–2 business days. Standard shipping typically takes 3–7 business days.
How can I track my order?
Once your order ships, we'll send you a shipping confirmation email with tracking information when available.
What is your return policy?
Products purchased directly from Ezzi Tech may be returned within 14 days of purchase when they are in their original condition and packaging.
Do Ezzi Tech products have a Lifetime Warranty?
Yes. Eligible Ezzi Tech products are backed by our Lifetime Warranty. Approved replacements are provided with a $7.99 shipping and handling fee.
How do I make a Lifetime Warranty claim?
Contact Ezzi Tech support with your product details and proof of purchase where available. Photos may also be required to verify your claim.
How do I know if a product fits my device?
Check the compatibility information on the product page and make sure you select the correct device or iPhone model before ordering.
Can I change or cancel my order?
Contact us as soon as possible. If your order has already entered processing or shipped, we may not be able to change or cancel it.
Still need help?
Our customer support team is here to help.