Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with Ezzi Tech. This may include:

• Name, email address, telephone number, billing address, and shipping address.
• Order details, products purchased, transaction information, shipping preferences, returns, refunds, and warranty information.
• Customer account information and preferences, where account functionality is available.
• Information you provide through customer support, warranty forms, return requests, emails, photos, videos, or other communications.
• Device and website information such as IP address, browser type, device information, referring pages, pages viewed, approximate location, and website interactions.
• Marketing preferences and engagement information when you subscribe to promotional communications.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill purchases.
• Process payments and confirm transactions.
• Ship orders and provide tracking information.
• Manage returns, refunds, exchanges, and warranty requests.
• Provide customer service and respond to questions.
• Operate, maintain, and improve our website.
• Improve and personalize the shopping experience.
• Detect and help prevent fraud, misuse, or security issues.
• Protect our customers, business, and legal rights.
• Send marketing communications where permitted.
• Measure website and marketing performance.
• Meet applicable legal, tax, accounting, and regulatory obligations.

3. How Information May Be Shared

We may share personal information when necessary to operate our store and provide services to you. This may include:

• Shopify — which provides our ecommerce website, checkout, customer account, and related technology.
• Payment providers — to securely process payments and help detect fraud.
• Shipping and fulfillment providers — to prepare, ship, track, and deliver orders.
• Technology and support providers — for hosting, customer support, communications, security, analytics, fraud prevention, and other business functions.
• Advertising and analytics providers — where enabled, to measure performance and provide relevant advertising.
• Legal or business purposes — where disclosure is required by law, legal process, regulatory obligations, protection of rights, fraud prevention, or certain business transactions.

4. Cookies & Online Technologies

Ezzi Tech, Shopify, and our technology providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website and understand how it is used.

These technologies may be used for essential website functionality, security, checkout, analytics, performance, advertising, and improving the shopping experience.

You may be able to manage certain cookie preferences using our website controls, your browser settings, or other available privacy preference mechanisms.

5. Marketing Communications

If you receive promotional emails from Ezzi Tech, you may unsubscribe using the unsubscribe option included in those communications.

Even after opting out of promotional marketing, we may still send transactional or service-related messages such as order confirmations, shipping updates, warranty communications, security notices, or customer support messages.

6. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights relating to your personal information. These rights may include:

• Requesting access to certain personal information.
• Requesting correction of inaccurate information.
• Requesting deletion where legally available.
• Requesting a portable copy of certain information.
• Opting out of certain marketing, targeted advertising, or qualifying sale or sharing activities where applicable.
• Appealing certain privacy request decisions where provided by law.

We may need to verify your identity before processing certain privacy requests.

7. Data Retention

We keep personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, warranty, accounting, fraud prevention, dispute resolution, contractual, or legal requirements.

Certain transaction records may need to be retained for tax, accounting, legal, warranty, or compliance purposes even after a customer relationship has ended.

8. Information Security

Ezzi Tech and the service providers supporting our store use administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, database, or storage system can be guaranteed to be completely secure.

9. Children's Privacy

Ezzi Tech products and services are intended for a general audience and are not directed to children under the age at which parental consent is required under applicable privacy law.

We do not knowingly seek to collect personal information from children in violation of applicable law.

10. International Visitors

Ezzi Tech, Shopify, and our service providers may operate or process information in multiple countries. Personal information may therefore be transferred, stored, or processed outside your state, province, or country of residence.

Where required, appropriate mechanisms may be used to support lawful international transfers of personal information.

11. Browser & Privacy Preferences

Some browsers and devices provide privacy signals or tracking preference settings. Where required by applicable law and supported by our technology, qualifying browser-based opt-out preference signals may be recognized.

12. Third-Party Websites

Our website may contain links to websites, applications, social media platforms, or other resources operated by third parties.

Ezzi Tech is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal obligations, or other operational requirements.

When changes are made, the updated policy may be posted on this page with a revised "Last updated" date.